FAQ & policies

Quick answers to common questions. Don't see yours? Message us.

Frequently asked questions

What do you repair?

Game consoles (PlayStation, Xbox, and Nintendo), desktop and laptop computers, and many small consumer electronics. See our services.

Do you repair phones, tablets, or TVs?

No. We don't repair phones, tablets, TVs, or large appliances.

Do I need an appointment?

No. Walk-ins are welcome during business hours (Tuesday – Friday, 10 AM – 5 PM), and repairs are handled first come, first served. If you'd like to ask a question first, call or text (570) 244-2561 or message us on Facebook.

How much does an HDMI port repair cost?

HDMI port repair is $130 for PlayStation, Xbox, and Nintendo consoles.

Is there a diagnostic fee?

Yes. Diagnostics are $50 for both consoles and computers. The fee is non-refundable, but it's applied to the cost of your repair if you decide to proceed.

What is the cleaning fee?

A $30 cleaning fee applies to devices that need a deep clean, such as heavy dust buildup or contamination by pests (such as roaches). It includes a thorough cleaning and replacing the thermal paste, which helps keep your console or computer running cooler.

Is my repair covered by a warranty?

Yes. All repairs include a 30-day warranty on workmanship. Read the full warranty policy.

How will I know when my device is ready?

We'll contact you when your repair is complete. Please pick up your device promptly. See our abandoned device policy.

Will my data be safe?

We recommend backing up anything important before dropping off a device. NextGen Repair is not responsible for data loss. Read our liability policy.

Do you recycle old electronics?

Yes. We offer free recycling for gaming consoles, laptops, desktop computers, and cables. Some items aren't accepted, so please ask first. See the recycling policy.

Policies

Warranty policy

All repairs performed by NextGen Repair include a 30-day warranty on workmanship only. This warranty covers the specific repair performed and does not cover unrelated issues, physical damage, liquid damage, power surges, prior repairs, or future component failure.

Liability policy

NextGen Repair is not responsible for data loss, pre-existing damage, or devices damaged due to prior repairs or infestation.

Abandoned device policy

Devices must be picked up promptly after repair completion. Any devices left unclaimed for 60 days after attempted contact will be considered property of NextGen Repair LLC.

Got a console or computer that needs help?

Call, text, or message us with the problem, or just walk in during business hours. We'll let you know if we can fix it and what it will cost.

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